The African Centre for Water Infrastructure and Sustainable Energy Futures (WISE-Futures) supported a Workshop On Improving Customer Care and Nurturing Entrepreneurial Mindset from 25th -26th May 2021 at the Nelson Mandela African Institution of Science and Technology (NM-AIST).
During the opening ceremony, the Vice-Chancellor of the NM-AIST, Prof. Emmanuel Luoga highlighted that, a number of initiatives towards revenue generation for sustainability has been made, these include strengthening of the Resources Mobilization and Investment (ReMoI) unit and its committees, the establishment of Investment Company and many others. In order to sustain such developments, change of mind-set of our workforce is vital, that is why we decided to have this workshop primarily for by deans of schools, heads of departments and units.
The overall objective of the training was to open the managers’ minds and hence grab the available opportunities for generating income while providing satisfactory services to clients.
Participants got an opportunity to various skills and strategies for improving services and output including Kaizen, ISO, customer care and ethics in the working environment. Participants also visited the NEW Factory, which contains Nutrients, Energy and Water (demo plot for researchers) maintained WISE-Futures at NM-AIST.